Financial Triage for Veterinary Practices

Do you struggle with how to expand access to affordable care for your clients? This on-demand, self-paced, online CE certificate course prepares students with the knowledge, values and skills necessary to incorporate the “Open Door” veterinary business model into their practices.

This course is intended for the entire veterinary-care team who works in a for-profit, nonprofit or hybrid setting. The Open Door business model increases access to veterinary care for all clients while enabling clinics to remain profitable and boosts the well-being and job satisfaction of staff. By the end of the course, you will understand the practical strategies that can be used to build a profitable practice model centered on offering a spectrum of treatment and payment options matched to the financial needs of your clients, thus increasing both staff and client satisfaction. Successful completion of this online training can be followed by onsite consultations and mentoring for those clinics that desire additional coaching for success.

Chapter 1: Open the Door to Financially Friendly Practices

• Course Overview

• The Value of Financial Triage

• Who Created This Course And Why?

Chapter 2: Perform Financial Triage

• Chapter 2 Overview

• Perceptions of Value

• Everyone Has a Story

• Triage Your Clients' Financial Needs

• Where's the Evidence for This?

• Let's Put This to Work: How to Get Started at Your Clinic

• Chapter 2 Quiz

Chapter 3: Offer a Spectrum of Payment Options

• Chapter 3 Overview

• What are the Options?

• Payment Options in Practice

• The Money Multiplier Effect

• Let's Put This to Work: New Payment Options

• Chapter 3 Quiz

Chapter 4: Keep Practices Profitable

• Chapter 4 Overview

• Make Your Practice Financially Friendly

• Making Your Practice "Fear Free" for People

• Did You Enjoy This Course?

• Chapter 4 Quiz

Earn your certificate by completing this 3-hour OnDemand RACE Approved course.