Conflict: What to Say & How to Say It

How do you respond in the moment when conflict arises? Without training and tools to utilize, minor conflicts can grow into larger and more complicated situations. This course provides tools to support veterinary professionals when faced with small conflicts that arise every day in practice.

In Part IV of this four-part CE certificate series, learn what to say and how to say it when confronted by the day-to-day conflicts that arise in your veterinary practice. This course explores the structure of conflict conversations that lead to positive outcomes, possible setbacks, examples of these conversations, and more.

This video-based certificate course equips learners with essential skills for navigating conflict conversations, including three key steps to initiate dialogue. Participants will develop active listening techniques to prevent misunderstandings, explore common motivators that influence decision-making in veterinary settings, and learn a structured framework for guiding conflict conversations toward positive outcomes.

Learning Objectives:

1. Learn 3 keys to getting started in a conflict conversation

2. Identify active listening skills needed to avoid misunderstandings

3. Explore common motivators of veterinary professionals that drive decision-making

4. Learn a detailed framework for conflict conversations that lead to positive outcomes

Earn 1-hour of RACE Approved CE