Preparing for Conflict: Emotional Intelligence & Communication

Learning to communicate clearly through conflict can be one of the most challenging parts of veterinary team management. In order to reach resolution, you need tools to navigate these common conversations. These tools are the kind of thing none of us learned in school. Our goal is for every team member to have the skills they need to handle conflict on their own. This course dives into how to be maximally effective when we engage in conflict conversations.

In Part III of this four-part CE certificate series, learn how to be prepared for conflict conversations in your veterinary practice. This course explores how you can develop a plan for the conversation, approaches to take during the conversation, tools to support active listening and more.

This video-based certificate course introduces learners to the key components of emotional intelligence and how to apply them in conflict situations. Participants will explore strategies for approaching conflict conversations productively, understand the stages of conflict engagement, and gain insight into the conflict lifecycle to effectively manage and resolve disputes.

Learning Objectives:

1. Learn key components of emotional intelligence

2. Discover how to approach a conflict conversation productively

3. Explore the ladder of engaging in conflict

4. Learn the conflict lifecycle

Earn 1-hour of RACE Approved CE