Ally Allen
We can’t defuse conflict until we understand where it’s coming from. In veterinary practices, strong emotions, differences in priorities, and the realities of limited time and resources are just a few potential causes of conflict. Conflict is a healthy part of forward progress, but when it becomes unhealthy, it can lead to frustration and dissatisfaction. This course reviews the key components of understanding conflict and where it comes from.
In Part I of this four-part CE certificate series, learn to identify and investigate the sources of conflict in your veterinary practice. This course explores the basics of defining conflict, diagnostic tools to find the sources of conflict, the ways conflict manifests in veterinary practices, and more.
This video-based certificate course helps learners diagnose conflict sources, explore how conflicts manifest, and understand cognitive distortions' impact. Participants will also learn key investigation techniques to manage and resolve conflicts effectively in a veterinary practice.
Learning Objectives:
Diagnose sources of conflict in the practice
Examine different ways conflict manifests
Identify cognitive distortions and how they influence conflict
Learn key conflict investigation techniques and tools
Earn 1-hour of RACE Approved CE
Skills / Knowledge
- Conflict Diagnosis
- Conflict Resolution
- Cognitive Distortion Analysis
- Investigation Techniques
- Emotional Intelligence
- Communication